Car Claims

What documents are required in case of a total loss due to collision?

  • Claim Form
  • Current year’s road tax, duly paid.
  • Original and/or duplicate keys of the vehicle
  • Copy of the driver’s license of the vehicle
  • Complete copy of the Insured and/or Third Party’s ID and/or DPI.
  • Traffic and Parking Meter (Municipalities) solvency.
  • In case of transfer of rights: No encumbrance certificate from the Commercial Registry
  • Title Deed with space for endorsement in clean copy.
  • Original vehicle registration card
  • Fully paid premium
  • In case of being a legal entity (add):
    • Photocopy of the deed of appointment of the legal representative.
    • Complete copy of the legal representative’s identity card.

What documents are required in case of a total loss due to theft?

  • Claim Form
  • Claim Form
  • Certification of the Complaint to the Public Prosecutor’s Office
  • Letter of theft report to the Ministry of Finance and inactivation of the vehicle (SAT).
  • Current year’s road tax, duly paid.
  • Original and/or duplicate keys of the vehicle
  • Copy of the driver’s license of the vehicle
  • Complete copy of the Insured and/or Third Party’s ID and/or DPI.
    Solvency of transit and parking meters (Municipalities).
  • In case of transfer of rights:  Certificate of No Encumbrance from the Commercial Registry
  • Title deed with space for endorsement in clean copy
  • Original vehicle registration card
  • Fully paid premium
  • Affidavit provided by Chartis Seguros Guatemala, S.A., to be filled out and signed at the claims office of the insurance company.
  • In case of being a legal entity (Add):
  • Photocopy of deed of appointment of the legal representative.
  • Complete copy of the legal representative’s identity card

All the above documents must be submitted in original or authenticated copy*.

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